shipping and delivery

Shipping & Delivery



Shipping Options

For your convenience, you have a choice of UPS Ground, UPS 2nd Day Air or UPS Next Day Air shipping. We use UPS for all online orders and orders will be shipped within 24hrs. If you have any questions please call one of our team members.  Please note that our shipping and delivery days are Monday-Friday, excluding holidays.

Order Fulfillment 

You will receive your merchandise within 3-5 business days.  TBwholesaler.com can not always guarantee availability of products. If you have ordered an item that is not available or that is delayed, we will notify you immediately of the situation via email. Standard delivery orders will be shipped via United Parcel Service. You will receive an email with the UPS tracking number once the order has been processed. We do not charge your credit card until your order is ready to be shipped out and, of course, we do not bill you for items that are not available.

Return Policy

We will be glad to make a refund or credit your credit card account for any items returned within 7 days (minus shipping charges even if your shipping was complementary). The item MUST be returned to tbwholesaler in unworn and perfect condition (and original packaging). The item(s) may not be worn, altered or washed, and must have all the original tags attached. A 15% restocking fee is applied on all returns. Shipping charges are non-refundable.

 

When will my credit card be refunded?

Once your package has been received at tbwholesaler.com, your refund will be processed in the original form of payment within three business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from tbwholesaler.com.

Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the  way your  information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. This notice applies to all information collected or submitted on the TB Wholesaler website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: 

Name 
Address 
Email address 
Phone number 
Credit/Debit Card Information 
(etc.)

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services.

Security Policy



It is safe to make online purchases at tbwholesaler.com. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.Any transaction you make through tbwholesaler.com is a secured transaction. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name and address, so that it cannot be read as the information travels over the Internet.

 

Protecting your order information is important to us. We use the industry standard Secure Sockets Layer (SSL) technology to protect the security of your online order information. SSL encryption is a method by which information is encrypted while being transmitted over the Internet. To check the security of your connection, look at the lower right-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address should change from "http" to "https." Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you won't be able to connect to the server and therefore won't be able to place an order through an insecure connection. While no method is completely impenetrable, SSL is the state-of-the-art encryption technology used in e-commerce today. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your personal information, we cannot entirely ensure or warrant the security of any information you transmit to us.