Shipping & Delivery



Shipping Options

For your convenience, you have a choice of UPS Ground, UPS 2nd Day Air or UPS Next Day Air shipping. We use UPS for all online orders and orders will be shipped within 24hrs. If you have any questions please call one of our team members.  Please note that our shipping and delivery days are Monday-Friday, excluding holidays.

Order Fulfillment 

You will receive your merchandise within 3-5 business days.  TBwholesaler.com can not always guarantee availability of products. If you have ordered an item that is not available or that is delayed, we will notify you immediately of the situation via email. Standard delivery orders will be shipped via United Parcel Service. You will receive an email with the UPS tracking number once the order has been processed. We do not charge your credit card until your order is ready to be shipped out and, of course, we do not bill you for items that are not available.

Return Policy

We will be glad to make a refund or credit your credit card account for any items returned within 7 days (minus shipping charges even if your shipping was complementary). The item MUST be returned to tbwholesaler in unworn and perfect condition (and original packaging). The item(s) may not be worn, altered or washed, and must have all the original tags attached. A 15% restocking fee is applied on all returns. Shipping charges are non-refundable.

When will my credit card be refunded?

Once your package has been received at tbwholesaler.com, your refund will be processed in the original form of payment within three business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from tbwholesaler.com.

Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the  way your  information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. This notice applies to all information collected or submitted on the TB Wholesaler website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: 

Name 
Address 
Email address 
Phone number 
Credit/Debit Card Information 
(etc.)

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services.

Security Policy



It is safe to make online purchases at tbwholesaler.com. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.Any transaction you make through tbwholesaler.com is a secured transaction. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name and address, so that it cannot be read as the information travels over the Internet.

 

Protecting your order information is important to us. We use the industry standard Secure Sockets Layer (SSL) technology to protect the security of your online order information. SSL encryption is a method by which information is encrypted while being transmitted over the Internet. To check the security of your connection, look at the lower right-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address should change from "http" to "https." Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you won't be able to connect to the server and therefore won't be able to place an order through an insecure connection. While no method is completely impenetrable, SSL is the state-of-the-art encryption technology used in e-commerce today. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your personal information, we cannot entirely ensure or warrant the security of any information you transmit to us.

Return Address: 

Top Brands 

po box 451024

Miami, FL 33245

TERMS AND CONDITIONS:

These terms & conditions apply to the use of this website. By accessing this website and/or placing an order, you agree to be bound by these terms & conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, please do not use the website. 

ACCESS: You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions. Different Terms and Conditions of the customer shall not apply unless their validity is agreed in written form between the both parties.

ORDERING FROM US You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order & correct any errors. We will send an order acknowledgement, detailing the products you have ordered. All products are subject to availability and may be changed at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund or store credit. Payments must be made before orders can be dispatched. Please pay online through the payment provider Credit Card powered by Authorize.net. If you experience any problems with payment, please contact us by email at tbwholesaer@yahoo.com

LIABILITY No liability for any claim for damage shall be accepted unless the purchaser notifies the vendor within 24hrs of delivery. This period may be extended at the sole discretion of the vendor. No liability for any claim for missing items shall be accepted unless the purchaser notifies the vendor within 24hrs of delivery. No liability for any claim will be accepted in the case of goods differing in quantity or descriptions from the purchaser given on the order unless the vendor is notified in writing by the purchaser within 3 working days. If there are any errors on the website regarding price after your item has been ordered we will contact you regarding this error and give you the option to confirm your order at the correct price or cancel your order.